Some Answered Questions
Who are you people?
Not Pie is the brainchild of Amanda Frazier and Josh Bradley, who have collectively spent three decades creating and marketing startups and ecommerce businesses for other people. With a desire to get out from behind the desk and use their super powers for the greater good, they set out to start a bakery designed to help people everywhere celebrate with the highest quality baked goods possible.
Why did you name your bakery Not Pie?
Because when you ask your awesome kids what you should name your ecommerce bakery and the high schooler replies with "Not Pie", you just go with it. Seriously.
If there is a problem with an order you received, please call (669) 232-3402 or email us at email@example.com. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
Can I cancel my order?
We bake, pack and ship your order soon after you place it. There isn’t much room to cancel your order. If you made a mistake, call us or email us right away! Reach us by phone at (669) 232-3402 or by email at firstname.lastname@example.org
How will my cupcakes be delivered?
Cupcakes are shipped in special packaging with ice packs via USPS Priority 2 Day. or USPS Priority Express. Each box is carefully packed with ice packs and picked up for immediate shipment, but it is normal for the cake and ice packs to partially or fully thaw during shipment. Upon receipt, please refrigerate.
Do your cupcakes contain any allergens?
Yes, our cupcakes contain wheat, soy, dairy, and egg. Not all of our products contain every allergy listed, but we use all of these as raw ingredients or products in our facility. Our kitchen can also produce products with nuts, so please do not order if you have a serious nut allergy.
How big are the cupcakes?
The cupcakes included in The Sixer are 3 oz each, measure 2 1/2” wide and 3” tall. The Super Cupcake is 5 oz and measures 3 1/2” wide and 4” tall.
Our cupcakes are made & decorated by hand, not all cupcakes are exactly alike.
When do I need to place my order?
We bake & ship regular orders on Mondays and Wednesdays. All packages are shipped via USPS 2-day. If you'd like the cake gift to arrive for their birthday or another special day, tell us in the notes of your order. We'll coordinate the shipment date for their special day. We accept orders up to 3 months in advance (how easy is that?) Our special cake subscriptions are sent the week of the 20th each month.
Can I place my order over the phone?
Yes! Please call us at to place your order over the phone (669) 232-3402. Our office business hours are Monday through Friday 9:00 AM to 5:00 PM Pacific Time. If you reach our voice mail, please leave a message and we will respond as soon as possible. To avoid weekend transit, all orders placed on Friday, Saturday or Sunday will ship on Monday of the following week, or the next business day when Monday is a federal holiday.
What’s the best way to enjoy my NotPie order?
All of our cupcakes are handmade and baked to order. We do not use preservatives so our cupcakes are always best when served soon after arrival. If cupcakes will not be served immediately, refrigerate for up to 3 days or freeze in airtight container for up to a week.