Some Answered Questions

Hero not pie label

Who are you people?

Not Pie is the brainchild of Amanda Frazier and Josh Bradley, who have collectively spent three decades creating and marketing startups and ecommerce businesses for other people. With a desire to get out from behind the desk and use their super powers for the greater good, they set out to start a bakery designed to help people everywhere celebrate with the highest quality baked goods possible. 

Why did you name your bakery Not Pie?

Because when you ask your awesome kids what you should name your ecommerce bakery and the high schooler replies with "Not Pie", you just go with it. Seriously, our four daughters are amazing, and are just getting warmed up with ideas. They have a curated gift site for teens called Living Ninja in development, a magazine called Strawberry Kiss they produce. We've got a house full of marketing geniuses.

Refund info: 

If there is a problem with an order you received, please call 831.661.8411 or email us at cupcake@notpie.com Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.

Can I cancel my order?

We bake, pack and ship your order as soon as you place it. There isn’t much room to cancel your order. If you made a mistake, call us right away at 831.661.8411.

How will my cupcakes be delivered?

Cupcakes are shipped in special packaging with ice packs via USPS Priority 2 Day. or USPS Priority Express 

Do your cupcakes contain any allergens? 

Yes, our cupcakes contain wheat, soy, dairy, and egg. Not all of our products contain every allergy listed, but we use all of these as raw ingredients or products in our facility. Our kitchen can also produce products with nuts, so please do not order if you have a serious nut allergy.

How big are the cupcakes?

The cupcakes included in The Sixer are 3 oz each, measure 2 1/2” wide and 3” tall. The One cupcake is 5 oz and measures 3 1/2” wide and 4” tall. 

Our cupcakes are made & decorated by hand, not all cupcakes are exactly alike. 

When do I need to place my order?

Our daily cutoff time is 2PM EST Monday-Thursday for orders to be shipped the same day. We currently ship with USPS 2-day. To avoid weekend transit, all orders placed on Friday, Saturday or Sunday will ship on Monday of the following week, or the next business day when Monday is a federal holiday.

Can I place my order over the phone?

Yes! Please call us at to place your order over the phone 831.661.8411. Our office business hours are Monday through Friday 9:00 AM to 5:00 PM Pacific Time. If you reach our voice mail, please leave a message and we will respond as soon as possible. Please remember our 2PM EST cutoff time for orders to be shipped the same day, Monday-Thursday. To avoid weekend transit, all orders placed on Friday, Saturday or Sunday will ship on Monday of the following week, or the next business day when Monday is a federal holiday.

What’s the best way to enjoy my NotPie order?

All of our cupcakes are handmade and baked to order. We do not use preservatives so our cupcakes are always best when served soon after arrival. If cupcakes will not be served immediately, refrigerate for up to 3 days or freeze in airtight container for up to a week.